top of page

Frequently Asked Questions:



1.  What is trauma?

An event that overwhelms the person’s ability to cope with what’s going on in life.

For example, trauma could be something ‘simple’ that happens one time like a car crash, a medical procedure, or a tornado.   It can also be ‘complex’ such as family violence, multiple medical procedures, or ongoing acute stress.


2.  Can I come here if I don’t have trauma

Yes!  All are welcome.  We offer a wide array of services for children, adolescents and adults. Our staff works with challenges of self-esteem, depression, anxiety, and after care for eating disorders.  We also do extensive work with relational issues, conflict resolution and parenting education.


3.  How long does therapy last?

The length of therapy can vary from a few sessions to multiple sessions, dependent on what you will be working on. You and your therapist will be discussing this and other goals that are important to you.  


4.  Do you prescribe medications for depression and anxiety?

 We do not prescribe medications at our center.  Contact your medical doctor if you are interested in talking through medication options.  If you don’t have a medical doctor we may be able to refer you to one.


5.  Is therapy covered by insurance?

Most insurances cover therapy.  Your therapist would need to either be in your insurance network or be an out of network provider for your insurance.  Please consult with your individual insurance representative to learn about your mental health benefits.   


6. What questions do I need to ask my insurance company when I contact them?

To determine if you have mental health coverage through your insurance carrier, the first thing you should do is call them.  On the back of your insurance card, there is a phone number to call.  Check your coverage carefully and make sure you understand their answers.  Some helpful questions you can ask them:


  • What are my mental health benefits?

  • Do I also have an out-of-network option on my plan?

  • What is the coverage amount per therapy session?

  • How many therapy sessions does my plan cover?

  • How much does my insurance pay for an out-of-network provider?

  • Is approval required from my primary care physician? 


7. Do you have a sliding fee scale if I don’t use insurance?

Contact your individual therapist regarding opportunities for a sliding fee.


8.  What is the age range of people you work with?

Depending on the therapist the age range varies from children through adults.  The youngest clients we work with are 3 years old.  Most of the children we work with are 6 and older.


9.  What types of therapy are offered?

We offer individual, family, couple and group therapy sessions.


10.  What can I expect when I come to therapy?

We do not have a receptionist.  Come in and take a seat.  We have water, coffee and tea available.  Come 10-15 min early to fill out paperwork unless you have made prior arrangements with your individual therapist.  There may be a clipboard waiting with paperwork to fill out.  Your therapist will be out to see you shortly.  The first session is referred to as an intake session.  Paperwork normally includes: HIPPA, an intake packet, rights and responsibilities, insurance paperwork, and a release of information sheet.   You can access these on the website and fill them out in advance.   This is where you share why you are coming into therapy


11.  If I have an emergency what should I do?

We are not available in a crisis situation.

Please call 911 or the Crisis Connection at 612-379-6363, or visit your local emergency room.


12. How long is a therapy session?

Therapy runs 45-75 minutes


13.  Is therapy confidential?

We keep sessions confidential and follow HIPPA policies, however nothing is private if the legal system requires a therapist to release client records.   A client can sign a release of information to have us connect with other.


bottom of page